BetGem Privacy Policy

At BetGem, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access and use our platform at betgem.io. By registering an account, using our services, or completing the BetGem login process, you acknowledge that you have read and understood this policy. We encourage you to read this document carefully and contact us at support@betgem.io if you have any questions.

Who We Are

Our BetGem platform is operated by a company incorporated under International Gambling laws. We provide a comprehensive online gaming environment featuring over 5,000 games, a full sportsbook, live casino options, and generous promotional offers. Our services are available internationally across 17 languages, and we are dedicated to maintaining the highest standards of data protection for all players who choose to register and play with us.

What Information We Collect

When you create an account or interact with our services, we may collect the following categories of personal information:

• Full name, date of birth, and contact details including email address and phone number
• Username, )JtTRzjY3mXo[(n!, and account credentials used during the BetGem login process
• Copies of identity documents, proof of address dated within three months, and selfie with ID as part of our KYC verification process
• Financial information including payment method details, transaction history, deposits, and withdrawals
• Device information, browser type, IP address, and usage data collected automatically when you visit betgem.io
• Communication records, including emails and live chat transcripts with our support team
• Gaming activity, betting history, bonus usage, and preferences on our platform

How We Use Your Information

Here at BetGem, we use the information we collect for several key purposes that allow us to deliver safe, legal, and personalised services to you:

• To verify your identity before processing withdrawals or issuing promotional rewards such as BetGem no deposit bonus codes or welcome package credits
• To process financial transactions, including deposits starting from €25 and withdrawals subject to applicable limits
• To comply with our legal obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To communicate with you about your account, promotions, and any updates to our terms or this policy
• To detect and prevent fraud, abuse, or any activity that violates our terms of service
• To improve our platform and personalise your experience based on your gaming behaviour and preferences
• To administer our loyalty and VIP programs, including weekly cashback of up to 25% and other ongoing promotions

Legal Basis for Processing

We at BetGem Casino process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal obligation: We are required to collect and retain certain data to comply with gaming regulations and financial laws
• Legitimate interests: We process data to protect the integrity of our services, prevent fraud, and improve our offerings
• Consent: Where we rely on your consent, such as for marketing communications, you may withdraw it at any time

Sharing Your Data

Our BetGem team does not sell your personal information to third parties. However, we may share your data in the following circumstances:

• With payment processors and financial institutions to facilitate deposits and withdrawals through methods such as Visa, Mastercard, bank transfer, e-wallets, and cryptocurrencies
• With game providers including Pragmatic Play, NetEnt, Evolution Gaming, Betsoft, Yggdrasil, and Belatra, to the extent necessary for service delivery
• With regulatory authorities, law enforcement, or gaming licensing bodies when required by law or to protect our legal rights
• With fraud prevention and identity verification services as part of our KYC process
• With third-party service providers who assist us in operating betgem.io, subject to strict confidentiality agreements

Cookies and Tracking Technologies

At Bet Gem, we use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include essential cookies required for basic site functionality, as well as analytical and marketing cookies. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to use our platform fully. For more detailed information, please refer to our dedicated Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. In many jurisdictions, we are required to keep financial records and identity verification documents for a minimum of five years following the closure of your account. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your country of residence and applicable law, you may have the following rights regarding your personal data held by our BetGem platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request that we correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request deletion of your data
• Right to restriction: You may ask us to limit how we process your data in certain situations
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
• Right to object: You may object to our processing of your data for marketing or legitimate interest purposes

To exercise any of these rights, please contact us at support@betgem.io. We will respond to all verified requests within a reasonable timeframe. If you have a complaint about how we handle your data, you may also contact the relevant data protection authority in your jurisdiction.

Security of Your Data

We at Bet Gem Casino take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, and restricted access to personal data by our staff. While we take every reasonable precaution, no online transmission can be guaranteed 100% secure, and you use our services at your own risk.

Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete any associated data.

International Data Transfers

As BetGem operates internationally and serves players across multiple jurisdictions — with the exception of restricted countries listed in our Terms and Conditions — your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We will notify you of any material changes by posting the updated policy on our website or sending you a notification. Your continued use of betgem.io following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at BetGem Casino, please do not hesitate to reach out to us:

• Email: support@betgem.io
• Complaints: complaints@betgem.io
• Live Chat: Available 24/7 on betgem.io

We are here to help and committed to addressing your privacy concerns promptly and transparently.